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Owned and Operated
The $1M Decisions Contractors Don’t Realize They’re Making
This episode delves into the often-overlooked 'million-dollar decisions' that contractors make, emphasizing that small, operational choices can have significant long-term financial and directional impacts on a home service business. John and Jack discuss how these compounding decisions, from hiring to technology and personal financial choices, ultimately shape a company's success or failure over time.
246 items in this section
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The $1M Decisions Contractors Don’t Realize They’re Making
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1 Truck. $9M Goal. Here’s Exactly How They Did It.
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The Only HVAC Marketing Guide You Need in 2026
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The BEST Way to Hit $10M in Home Services (It’s Not What You Think)
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Stop Rebranding Every Acquisition (Do This Instead)
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He Left Tesla to Buy a Plumbing Company (Here’s What Happened)
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The $100K Dirty Job Nobody Wants To Do Right Now
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Why Every Contractor Is Wrong About Yelp
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We Hired 30+ Offshore Employees. Here’s What Happened.
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The EXACT Systems That Scale You From $1M to $10M
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The TRUTH About Scaling a Home Service Business
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Stop Losing Google Rankings: The GBP Optimization Secret Top Home Service Companies Use
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Plumbing Business Doubled in 90 Days | Here’s Exactly How
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Your Referral Program is Broken: The $1M Home Service Playbook
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The Sales System That Doubled Our Average Ticket
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The Contractor Content Strategy Nobody Talks About
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Door-to-Door Is Generating Almost 20% of Our Revenue
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The MOST Overlooked Growth Lever in Home Services
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Most Contractors Get Their Fleet Wrong — Here’s Why
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Selling Your Home Service Business? Don’t Make This Mistake
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The Truth About Selling Your Business (No One Tells You This)
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We Merged Our Home Service Companies—Now We’re Building to $100M Together
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The Cheapest Lead Gen Nobody Talks About (Yard Signs)
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What 3 Acquisitions in 90 Days ACTUALLY Looks Like
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What Marketing SHOULD Look Like at $1M $5M and $10M
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Ken Goodrich’s Multi-Location Playbook: Metrics, Call-by-Call Management, and Scaling Past $50M
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You’re Growing Fast… So Why Are You Still Broke?
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The Silent Growth Blocker in Home Services
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The Ultimate Home Service Trivia Show (What Homeowners Really Think)
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Are You Making This BIG Marketing Mistake?
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How Our Team Sells MORE With AI
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He Made $1.2M in His Garage in 4 Months!
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The TOP 1% of Service Businesses Use This Marketing Playbook!
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ChatGPT Is Now Your Biggest Competitor for Local Leads
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Top Cash Flow Mistakes in Home Services and How to Fix Them #224
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Can These WEIRD Ideas Turn Into Million-Dollar Businesses? #223
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Leaving Finance to Build a Legacy in HVAC #222
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Buy vs. Build: Start or Acquire Your First Business? #220
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Why $20M Doesn’t Mean You’ve Made It #218
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Why You’re Not Getting Promoted…. and How to Fix It #215
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What Growing Home Service Companies Get Right About Sales #211
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The Mindset Taking This Plumbing Company to the Top #208
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Trust Over Control: Managing Offshore Teams Like a Pro
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How E-Commerce is Transforming the Trades and Home Services Industry #200
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#178 Leveraging Discounts and Inside Sales for HVAC Growth
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#175 – Find The BEST Leads: Modernize VP of Marketing Jamie Smith Breaks Down the Secret to Success
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#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades
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#171 – Why Your Sales Pipeline Is Failing—Hatch CRO Explains the Mistakes Costing You Millions
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AI That Sells?
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#169 – Scaling an HVAC Startup to $6M: How Andrew Morrell Went from ZERO to Millions
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#168 – We Cut Payroll Costs by 50%—Here’s How Remote Hiring Cuts Major Costs
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#166 – “AI won’t replace people”Gabe Pinchev from FieldPulse: How Software Will Transform The Trades
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#-164 – “We Lose $1,000s Every Day”: The Simple Fix to Streamline Your Accounts
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#161 – Private Equity vs. Co-Investment: Strategies for Scaling Small Businesses
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#160 – How This One Sales Tactic Unlocked $10 Million in Potential
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#159 – Turning Data into Dollars How to Use AI in The Trades with Sebastian Jimenez
41:49
#158 – Pricing Effectively Based On Your Efficiency
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#157 – Your Questions, Answered: Commission, Supplier Leverage, and Training Strategies
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#156 – LEGENDS: From the Trades to $110 Million with Nexgen Founder Ismael Valdez
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Merging Cultures: Challenges In Home Service Acquisitions – Owned and Operated #Podcast
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Navigating the ServiceTitan KPI Minefield w/ Danny Peavey
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34:12
May Q&A Session with John Wilson – HVAC, Electrical, Plumbing Business Questions
29:32
Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business
27:50
Enhancing Team Performance: The Role of Entrepreneurial Operating System – EOS
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How to Survive Disaster in Home Service Business Ownership – The Art of Getting Punched In The Face
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27:15
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41:34
The $100M Goal: Why I’m Growing My Home Services Business – Owned and Operated Podcast
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Cassie Niekamp: Scaling New Heights in the Fencing Industry #businesstips
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Warehouse Management: Sales Folders, Packout Kits, & Vendor Relationships
25:32
Week 1 of Jack’s Plumbing Business Acquisition
25:34
Guerilla Marketing Tactics and How To Stand Out in #HomeServiceMarkets
22:33
The Top 10 Best Home Service Businesses to Buy
25:11
Transform Your Home Service Business With These Expert #CommunicationStrategies
36:39
From Tech #Startups to HVAC News: Alec Stevanovski’s Niche #B2B Model
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28:30
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20:54
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Breaking Down The Pool Cleaning Business with SMB Expert Tim Ryan
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30:51
The Power Washing Franchise Business Model with Aaron Harper
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The Key Roles for Growth for a 3 to 20 Million Dollar Business
31:06
How to Use Compensation for #BusinessGrowth in Home Service Business
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