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Owned and Operated Growth

The $100K Dirty Job Nobody Wants To Do Right Now

πŸ“… June 9, 2026 ⏱️ 1:19:04 🎀 John Wilson, Erica Krupin

Chapters

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  • 0:30
    Starting Poop 'n' Scoop 'n'
    Erica shares the humble beginnings of her business, starting with a social media post and her first $20 job.
  • 1:06
    Overcoming 2024 Challenges
    Erica details the personal and professional struggles of 2024, including vehicle incidents, injuries, and a significant drop in revenue, and her journey to rebuilding.
  • 1:45
    Financial Discipline & Growth
    Erica discusses how she and her husband tackled debt and streamlined business finances, emphasizing the importance of managing burn rate for sustainable growth.
  • 3:02
    The Pet Waste Removal Industry
    Erica explores the history and rapid professionalization of the pet waste removal industry, including the emergence of larger players and improved operational standards.
  • 4:12
    Customer Acquisition & Churn
    Erica explains her customer acquisition strategies, the challenges of seasonal churn, and the potential benefits of annual contracts to stabilize revenue.
  • 5:12
    Operational Efficiency & Tools
    Erica highlights the implementation of tools like Quo and Jobber for call management, scheduling, and customer communication, crucial for handling high call volumes and improving customer experience.
  • 6:33
    Staffing and Training Scoop Operators
    Erica details the process of hiring and training scoopers, emphasizing attention to detail, clear communication, and the benefits of an 'A player' team.

Speakers

J
John Wilson
Host β€” Owner, $45 million plumbing, HVAC, and electric company
E
Erica Krupin
Owner, Krupin's Poop 'n' Scoop 'n'

Key Takeaways

✦

Implement recurring billing upfront to secure revenue and minimize payment issues, rather than billing after service delivery.

✦

Prioritize robust customer communication, including text message updates before arrival, to enhance customer satisfaction and prevent issues.

✦

Focus on detailed hiring processes, including background checks and driving records, to ensure reliable and trustworthy field staff, especially when entering customers' properties.

✦

Utilize CRM software for efficient routing, scheduling, and customer management to improve operational efficiency and track customer interactions.

✦

Invest in effective phone systems like Quo to capture all customer inquiries, monitor call performance, and coach staff on sales techniques to convert more leads.

✦

Consider offering annual contracts or prepaid packages to reduce seasonal churn and improve cash flow, potentially even at a slightly lower monthly rate.

✦

Partner with aligned local businesses, like doggy daycares, for mutual referrals and brand building, leveraging their established community connections and credibility.

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