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Owned and Operated Growth

Are You Making This BIG Marketing Mistake?

πŸ“… September 1, 2025 ⏱️ 22:12 🎀 John Wilson, Tony

Chapters

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  • 0:00
    2025 Market Challenges
    The episode opens by highlighting that leads are more challenging for home service contractors in 2025, with many feeling the impact of a slow summer and market shifts.
  • 4:48
    Zero Moment of Truth
    Tony explains Google's 'Zero Moment of Truth' concept, where consumers research services online before making contact, emphasizing the need for a strong online presence.
  • 9:20
    Avoiding the Double V
    The hosts discuss the 'Double V' concept, stressing that contractors should avoid losing market share even if revenue dips temporarily, as market share is harder to regain.
  • 15:30
    Key Marketing Questions
    Tony advises contractors to ensure their marketing answers three crucial questions: 'Why you? Why now? How can I afford you?' to resonate with potential customers.
  • 22:12
    Power of Traditional Media
    The discussion covers how traditional media like TV, when paired with digital, can be a cost-effective way to reach many people, build credibility, and support branded searches.
  • 29:40
    Embrace Change and Audit
    The episode concludes by urging contractors not to be afraid of changing their marketing strategies, regularly auditing their campaigns, and planning budgets for upcoming years.

Speakers

J
John Wilson
Host β€” Owner, Owned and Operated
T
Tony
WMaker

Key Takeaways

✦

Acknowledge that 2025 is a challenging year for leads across the industry; you are not alone in this struggle, so adapt your strategies.

✦

Focus your marketing messages on three key questions: 'Why you? Why now? How can I afford you?' to directly address customer concerns and objections, especially around pricing.

✦

Maintain marketing consistency, even when revenue is down, to avoid losing market share, which is much harder to recover than temporary revenue dips.

✦

Leverage traditional media (like TV) to build brand credibility and reach a broad audience, complementing your digital efforts and making them more effective.

✦

Regularly audit your marketing spend and be willing to 'cost shift' by reallocating budget from underperforming channels to more effective ones, such as doubling down on SEO if PPC costs are rising.

✦

For 2026, protect your traditional media budget by booking early to lock in favorable rates and inventory, especially with potential political advertising competition.

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