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The Plumbing Sales Coach
The Fresh Approach: sales training for plumbing service companies on ticket average, objections, and the in-home experience.
Episode 284 How Your Words Effect Your Customer’s Experience
This episode emphasizes the critical role of company culture in customer and employee experience, drawing lessons from a frustrating Disney vacation. The host details how communication, perception of customers, and treatment of employees directly impact a company's success and reputation, advocating for a service-oriented approach over a purely profit-driven one.
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13 items in this section
29:14
Episode 284 How Your Words Effect Your Customer’s Experience
CX
Coming Soon
24:08
Episode 281 How The Whole House Checklist Is Keeping You From Diagnosing
CX
19:13
Episode 277 Brand Story…What’s Yours?
CX
19:06
Episode 276 Whataburger or In-N-Out?
CX
19:26
Episode 275 What Is The Customer Buying
CX
22:46
Episode 273 What Is SERVICE
CX
18:53
Episode 294 🎨 The A.R.T. Of Overcoming Objections 🙎♀️
CX
28:56
🏎️Episode 235🏎️: The Reason They Aren’t Buying Is YOU!
CX
22:13
🩺Episode 232🩺: Diagnosing, Let The Plumbing Lead To The Plumbing🔧
CX
34:44
🔹Episode 215🔹 The 5️⃣ P’s And How They Can Absolutely Set You Up For Success💥 Or Ensure Failure😏
CX
39:09
🛎Episode 203🛎 If You Listened 🔊 LAST Year You’re Ahead Of The Game! 🔥 If You’re Just Hearing 👂 Th…
CX
26:11
Episode 192 🔹A Review Of The ACTUAL Calls I Have Run And How They EXACTLY Went!🔹
CX
23:22
Episode 270 Benefits Of Appreciation
CX