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The American Contractor Show

Colorado Troublesome Fire Destroys a Families Ranch – Dealing With The Insurance

πŸ“… December 8, 2020 ⏱️ 26:54 🎀 John Dye, Taylor, Andrew, Tony, Missy

Chapters

Click to jump to section

  • 0:00
    Arriving at a Colorado fire-loss site
  • 1:38
    Meeting Taylor, Tony & Missy
  • 2:42
    The devastation & losing the neighborhood
  • 5:28
    Why they hired a public adjuster
  • 7:34
    Taylor: two elements of the loss
  • 10:14
    Touring the garage total loss
  • 11:19
    The peeled roof & fire-driven wind
  • 12:59
    The two-claim bifurcation problem
  • 14:04
    Inside the home: hidden damage & testing
  • 15:41
    Substantiating the wind & structural damage
  • 17:52
    John's adjuster past & how carriers work
  • 19:30
    Carrier engineers & claim-by-claim logic
  • 21:37
    The best-case outcome & policy limits
  • 23:50
    Call your insurance & update your policy

Speakers

J
John Dye
Host, The American Contractor Show
T
Taylor
Public Adjuster, C3 Group
A
Andrew
Structural specialist, C3 Group
T
Tony
Homeowner / policyholder (Granby, CO)
M
Missy
Homeowner / policyholder (Granby, CO)

Key Takeaways

✦

Call your insurance company right now and update your policy - in wildfire-prone areas with skyrocketing prices, most homeowners are dangerously underinsured.

✦

A home left standing after a catastrophic fire can still be badly damaged - hidden smoke/soot contamination and structural movement aren't always self-evident.

✦

Watch for carriers splitting one event into two claims - here the October 21st fire and its winds were pushed toward separate fire and wind claims with two deductibles.

✦

A public adjuster works for the policyholder, translating confusing policy language and handling the insurer so the family can get back to their life.

✦

Complex fire claims require experts: environmental hygienists for air/surface testing of combustion byproducts and VOCs, plus structural analysis of fire-driven wind damage.

✦

Carriers often hire carrier-subsidized third-party engineers who attribute damage to long-term 'wear and tear' rather than the covered loss.

✦

Adjusters can't have it both ways - claiming 'claim-by-claim' analysis when it lowers a payout but citing neighboring properties when that helps the carrier.

✦

A PA firm's team roundtable beats a lone adjuster working a loss cradle-to-grave, because peers can pressure-test the narrative and catch blind spots.

✦

Substantiation is everything - tying roof and structural damage to the fire requires firsthand testimony plus fire-science research to prove proximate cause to the carrier.

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