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The Landscaper's Guide
Jack Jostes on modern sales and marketing for snow and landscape companies.
Landscaping With Empathy: How Todd Brown Builds Trust, Family, and Long-Term Clients
Todd Brown, from Southern Classic Landscape Management, shares his approach to customer service, emphasizing empathy and active listening. He recounts experiences with difficult clients, including one who stole a tree and shorted a payment, contrasting it with his philosophy of treating customers like family to build trust and long-term relationships.
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