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The American Contractor Show

Ultimate Insurance Carrier Fraud Fighter – Doug Quinn

πŸ“… September 24, 2020 ⏱️ 17:39 🎀 John Dye, Doug Quinn

Chapters

Click to jump to section

  • 0:00
    Intro & welcoming Doug Quinn in Cedar Rapids
  • 2:13
    Post-cat fraud awareness workshop purpose
  • 3:49
    Fraud in disaster zones: victimized twice
  • 4:53
    The consumer-education gap & trauma
  • 5:57
    Insurers are for-profit: the point-of-sale hype
  • 7:36
    Policy amendments & a complex product
  • 8:07
    Dishonest contractors & the same brush
  • 10:16
    Get involved with the APA & lobbying AGs
  • 11:52
    Chasing owed money is theft of time
  • 12:55
    APA's real mission vs. private attorney myth
  • 15:05
    Building a chain of evidence: carrier-contact protocol
  • 16:08
    Picking the perfect case & wrap-up

Speakers

J
John Dye
Host, The American Contractor Show
D
Doug Quinn
American Policyholder Association (APA)

Key Takeaways

✦

Disaster fraud victimizes survivors twice: already-traumatized policyholders get cheated by engineers or independent adjusters willing to tell carriers what they want to hear.

✦

In disaster zones, insurers use third-party administrators who hire subcontractors who hire untrained people, creating a quality-control vacuum that enables fraud.

✦

The APA isn't anti-insurance β€” insurance is a vital financial tool β€” but if a carrier can't earn an honest profit by delivering what it promised at point of sale, it shouldn't be in business.

✦

Remember insurers are for-profit companies; the 'good hands / on your side' marketing is point-of-sale hype β€” your friendly agent doesn't adjust your claim, a separate back-end team you've never met does.

✦

Dishonest contractors who cut corners (reused step flashing, drip edge, code violations) give carriers justification to tighten guidelines, and honest contractors get painted with the same brush.

✦

Chasing rightfully-owed money from carriers is effectively a theft of your time β€” energy that produces nothing for your business, family, community, or the economy.

✦

The APA takes member-submitted cases of license violations or criminal fraud, but prosecutors reject far more cases than they take; the biggest gap is lack of proof, and the APA must protect its credibility with prosecutors.

✦

Actionable protocol for contractors: contact carriers in writing, record calls where legal, video-record and time inspections, get inspector IDs β€” building a documented chain of evidence for any future prosecution.

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