Mower Broke my wife’s windshield+ How to keep customers for the long haul!

Always be mindful of your mower and trimmer discharge direction to prevent property damage and maintain a positive customer perception.

Prioritize excellent customer service; clients are more likely to leave due to poor treatment or communication than just price.

Implement a simple exit survey for canceling clients to understand specific reasons for churn and identify recurring issues.

Track and analyze your client 'churn points' (e.g., after the first season, service complaints, price increases) to intervene proactively.

Calculate your retention rate annually; a rate below 70% indicates significant effort is needed just to maintain your client base.

For contractors with numerous clients, develop systems to regularly touch base and ensure consistent communication, even if it's just sharing progress photos.