236. Talk Less, Build More With Clint Best & Hill Dickerson

Implement daily huddles or stand-up meetings to foster regular, consistent communication, as data suggests this significantly improves gross margins and owner returns.

Cultivate a company culture that encourages open communication and psychological safety, ensuring team members feel comfortable sharing bad news without fear of reprisal.

Utilize technology, such as construction management software, as a central hub for all project-related communication to reduce over-communication across multiple channels and maintain a single source of truth.

Document and implement clear systems and processes for all business operations; this structure improves communication by defining roles, responsibilities, and expected outcomes.

Educate clients and subcontractors on communication protocols and technology usage from the outset, ideally during contract signing, to set expectations and streamline interactions throughout the project.

Model good communication as a leader by being emotionally intelligent, objective, and providing thoughtful responses rather than reacting impulsively.

Demonstrate the 'why' behind communication systems and best practices by celebrating successes that result from adherence to these systems, thereby reinforcing their value to the team.