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Level10 Contractor Daily

How This Sales Tool Reduces Cancellations by 60% | Sales Follow-Up Made Easy

πŸ“… September 12, 2025 ⏱️ 41:25 🎀 Rich Harshaw, Chad Morgan, Shaina Ferguson

Chapters

Click to jump to section

  • 0:00
    Intro & meeting Quick Page
  • 1:37
    What Quick Page is: video messaging
  • 3:16
    The power of the moving GIF
  • 5:30
    Live demo: recording a video
  • 7:40
    Adding content, AI, and CRM send
  • 12:39
    Real-time page updates on the customer's phone
  • 15:59
    Standardized vs personalized videos & automation
  • 18:41
    Multiple touch points before the meeting
  • 24:09
    Case study: Southwest Exteriors results
  • 26:56
    Working alongside Hatch and your CRM
  • 33:03
    Pricing and team accounts
  • 39:01
    Rich's stamp of approval

Speakers

R
Rich Harshaw
Host, Level10 Contractor Daily
C
Chad Morgan
Co-founder, Quick Page
S
Shaina Ferguson
Sales & Demo Lead, Quick Page

Key Takeaways

✦

Video messaging stands out and builds trust far faster than plain text or email because roughly 93% of communication is voice inflection and body language.

✦

Quick Page auto-generates a moving GIF from a slice of your recorded video and delivers it by text (97% open rate) and email, driving a ~33% lift in engagement.

✦

Each customer gets a dynamically updatable 'quick page' you keep building on in real time, so you add testimonials or new videos without sending yet another link.

✦

You can standardize videos to send the same asset to many prospects, schedule automated sends off your CRM, and get notified before an appointment to either send the generic video or record a personalized one.

✦

Rich's philosophy: hit prospects with multiple relevant touch points before (and after) the meeting β€” glass-breakage warranty, no-pressure sales agreement β€” as long as each is interesting and worthwhile.

✦

Southwest Exteriors (Ryan Shut) case study: cancellations dropped from 20-25% to 8-10%, demo hold rate rose 27%, and close rate went from 33% to 45% using video plus assignment selling.

✦

Quick Page integrates with existing CRMs and texting tools (Hatch, Ring Central) rather than replacing them; team pricing starts around $697/mo for five users with volume discounts.

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