From Corporate to COO: Scaling Fast & Leading Fearlessly with Jessica Passmore Part 2

Implement structured training programs for new hires, even those without experience, to build a skilled workforce.

Invest in tools and resources, like online practice tests, to help technicians prepare for and pass challenging licensing exams.

Actively support employees in navigating bureaucratic processes for licensing and certification to ease their burden.

Foster a supportive and inclusive environment to attract and retain diverse talent, particularly women, in the trades.

Prioritize daily check-ins with managers and regular monitoring of Key Performance Indicators (KPIs) to maintain operational oversight.

Be intentional about delegating tasks and empowering team members to grow, even if it's initially easier to do it yourself.

Strategically plan for future growth, including expanding services and opening new locations, while considering employee well-being like commute times.