From Corporate to COO: Scaling Fast & Leading Fearlessly with Jessica Passmore
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Key Takeaways
Embrace 'try fast, fail fast' to adapt quickly and drive growth in your business, even if it means taking calculated risks.
Invest in networking and peer groups like Nexstar to learn best practices and gain insights from other successful contractors.
Actively recruit and promote talented individuals, regardless of gender, to build a diverse and strong leadership team.
Cultivate an inclusive company culture where all employees feel valued and empowered, moving beyond traditional gender roles in the trades.
Consider developing internal training programs or academies to build your own skilled workforce, especially in areas with licensing challenges, ensuring a pipeline of qualified technicians.
Recognize that residential trades are often recession-proof; focus on consistent customer service and efficient operations rather than economic anxieties.
Prioritize building strong back-office systems and processes early on to support rapid scaling and efficient operations as your company grows.
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