Lessons We Learned The Hard Way (So You Don’t Have To)

Embrace continuous self-education: Like Eddie, actively seek out knowledge and resources (books, online, mentors) to grow your skills beyond formal training. Don't wait to be taught; learn proactively.

Don't be afraid to pivot your career: Jared and Eddie both made significant career changes that led to greater opportunities. Recognize when a role or industry is no longer serving you and be open to new paths.

Overcome imposter syndrome by doing: When faced with a new, challenging role (like Eddie becoming GM), the best way to build confidence and learn is to dive in, make mistakes, and actively seek solutions.

Delegate and trust your team: Jared learned the importance of hiring capable people and then stepping back to let them do their work, even if it means allowing for mistakes. This fosters growth and efficiency.

Focus on data for informed decisions: When managing remotely, rely heavily on numbers and data (P&L, Service Titan metrics) to understand business performance and make strategic choices, rather than just 'feeling' what's happening.

Be willing to change your mindset: Transitioning from a hands-on technician to a business owner requires a significant shift in thinking, including overcoming limiting beliefs about money, delegation, and management.

Prioritize communication and clear expectations: As Eddie and Jared discovered, clear communication about roles and responsibilities, especially during transitions, is crucial to avoid confusion and panic within the team.