Potty Talk

Million Dollar Plumber's show for plumbing business owners on hiring, pricing, marketing, and getting out of the truck.

How To Train Your Techs To Sell Without Selling

This episode focuses on training plumbing technicians to increase their average ticket and improve customer service without resorting to high-pressure sales tactics. Richard Beynon, the 'Million-Dollar Plumber,' shares five key principles to empower techs to 'sell without selling' by excelling at serving customers and building trust, rather than manipulating them. The hosts also tackle a listener's question about hiring a Customer Service Representative (CSR), offering advice on where to advertise, what to pay, and the importance of hiring empathetic individuals for this crucial role.