Why Your Managers Don’t Care As Much As You

Incentivize managers with bonuses directly tied to net free cash flow to align their interests with the business's profitability, making 'winning' clear and measurable.

Be transparent and blunt about job expectations during the hiring process, including less glamorous tasks, to prevent burnout and turnover due to misaligned realities.

Cultivate leadership from within by identifying employees who demonstrate care and a willingness to lead, as these qualities are more crucial for long-term success than immediate skill.

Transform performance drops when you're absent into a systems problem, not a people problem, by implementing clear, mandatory behaviors and accountability structures.

Resist the urge to constantly introduce new services, ideas, or systems; instead, allow managers to optimize and standardize existing processes to foster their problem-solving skills and reduce owner dependency.