Why Your Best Employees Keep Leaving

Implement regular one-on-one meetings with every direct report, including technicians and managers, to proactively address concerns and build stronger relationships.

When one-on-ones feel awkward, try conducting them as a walk-and-talk session to reduce confrontation and create a more relaxed environment.

Utilize the 'High High Low Low Buffalo' icebreaker method to foster open communication, sharing personal and professional wins, struggles, and an unknown fact about yourself to encourage reciprocity.

Frame performance discussions around employee goals and career progression, asking 'What can I do to help you get to the next stage of your career?' instead of focusing solely on critiques.

Actively solicit feedback by asking, 'What can I do to make working here better for you?' to uncover common issues like equipment problems, team conflicts, or communication breakdowns.

Document notes from each one-on-one meeting, especially commitments made and issues raised, to ensure follow-up and demonstrate that employee feedback is valued and acted upon.