What To Do When You Screw Up | 5 Minute Friday

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Recognize that immediate, impulsive reactions to mistakes often lead to worse outcomes; practice a 'slow down, think, then act' approach.
Avoid the 'double down' mistake, where attempting to quickly fix an error without thought leads to additional, larger problems.
Don't let the pressure of 'hot' emails or urgent situations dictate an immediate, unplanned response to an error.
Prioritize collecting yourself and assessing the situation calmly before taking any action when a mistake is made.
Learn from software's 'undo' button concept: if a real-world 'undo' isn't possible, plan your 'redo' thoughtfully.
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