Vicky Heydon on Navigating Business Challenges

⏱️ 28:43 🎤 Leslie Harpole, Cassie Pound, Vicki Heydon

AUDIO EPISODE

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61:40:00

Journey into the Trades

Vicky discusses her background in non-sexy industries and how she transitioned into the plumbing trade, focusing on company culture over industry type.
133:20:00

Expanding Services: HVAC & Electric

Vicky details the process of adding HVAC and electrical services, highlighting the strategic hiring of leaders and the investment in apprentices.
336:40:00

Daily Operations & 'Winning the Day'

Vicky describes her fast-paced daily routine, morning huddles, and the company's focus on measuring daily wins in terms of revenue and opportunities.
443:53:20

The Importance of Pivoting

Vicky and the hosts discuss the necessity of quick decision-making and adapting strategies in real-time, referencing their 'Nextstar vibe' and the challenges of a rapidly changing market.
611:23:20

Overcoming Limiting Beliefs

The conversation shifts to how to address negative market sentiments and maintain team morale by focusing on controllable factors and having a clear plan.
704:26:40

Leadership & Employee Development

Vicky emphasizes the importance of investing in employees, providing structure, and keeping high performers engaged to prevent turnover and foster growth.
2002:46:40

Future Plans for Southwest

Vicky outlines Southwest's future plans, focusing on continuous refinement, empowering staff, and improving individual and team performance through targeted development.

Speakers

Leslie Harpole

Host

Cassie Pound

Host

Vicki Heydon

General Manager at Southwest Plumbing Heating Air and Electric

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Prioritize company culture and vision over specific industry experience when hiring.

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Strategically expand services by hiring experienced leaders and investing in apprentice development.

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Implement daily huddles to review performance, identify issues, and adapt strategies quickly.

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Empower your team by being transparent about challenges and focusing on controllable actions.

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Provide structure and clear next steps for employees to maintain morale and productivity.

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Invest in continuous professional development for all staff, especially high performers, to keep them engaged.

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Don't shy away from rapid changes; be willing to 'pivot' quickly in response to market shifts and internal needs.

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