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Home Service Expert

Turning Delegation Into Your Most Powerful Leadership Tool with Steve Gadsby and Tommy Mello

πŸ“… December 25, 2019 ⏱️ 1:00:10 🎀 Steve Gadsby, Tommy Mello

Chapters

Click to jump to section

  • 0:00
    Intro to the Home Service Expert podcast
  • 3:29
    Taking the leap & battling self-doubt
  • 11:05
    Hiring rock stars you trust
  • 14:24
    Solving the worker shortage through culture
  • 17:48
    Why you can never over-praise your people
  • 21:13
    Handling the down season
  • 25:04
    A coaching mindset: finding & fixing the holes
  • 28:28
    Being an early adopter of Google Ads
  • 31:46
    Running 32 tests to find the best conversion
  • 38:26
    Why the owner can't stay the technician forever
  • 41:43
    The Furnace USA concept: equipment on monthly plans
  • 54:58
    Go where everyone else isn't & love yourself first

Speakers

S
Steve Gadsby
Founder, Furnace USA
T
Tommy Mello
Host / Founder, A1 Garage Door Service

Key Takeaways

✦

The hardest part of leaving a steady path for entrepreneurship is battling self-doubt; the internal fight over whether you're growing or failing is as real as any business problem.

✦

Building a team of rock stars you love and trust who care about the business as much as you do takes years, but they become the people you never have to worry about.

✦

The companies that don't have a labor shortage are the ones that invest in culture and relationships, which produces higher-quality employees who stick around.

✦

No business owner ever gives their people too much praise; recognition is one of the cheapest and most powerful leadership tools available.

✦

Marketing failures usually aren't the channel's fault; Steve ran 32 different tests to find the best conversion, so 'I tried Google and it didn't work' really means it wasn't tested properly.

✦

If you are the business, you are trapped: when the owner is the only technician, everything stops the moment you take a vacation, which is why delegation is survival.

✦

The Furnace USA model sells equipment on affordable monthly plans and rewards the best subcontractors with more work, aligning everyone's incentives around quality and reviews.

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