TCF1042: Say What Needs to be Said

Implement comprehensive contracts that clearly outline responsibilities for unforeseen site conditions, such as buried utilities or large rocks, to avoid disputes and ensure fair compensation through change orders.

Proactively discuss potential challenges like damaged irrigation systems, construction mess, or project delays with clients during the sales process to set realistic expectations and build trust.

Cultivate confidence in communicating difficult truths to clients. This confidence comes from practice and a solid understanding of your contractual terms, enabling you to address issues head-on.

Use a 'gut check' method, like sliding a deposit check back, to ensure clients genuinely understand and agree to all contractual terms before committing, particularly regarding potential extra costs or delays.

Clearly define what 'estimated start date' means and the factors that could cause delays, emphasizing to clients that such occurrences are possible and acceptable within the agreement.

Always confirm with clients if deposit checks can be immediately cashed. This simple step prevents bounced checks and ensures smooth financial operations, reflecting professionalism and attention to detail.