Superpro Podcast #63: Geaux Time in Louisiana – Tylor Bourque

📅 June 3, 2025 ⏱️ 32:34 🎤 Roland Ligtenberg, Tylor Bourque

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0:00

Taking Over the Business

Tylor shares the story of taking over his father's HVAC business after his father faced numerous setbacks and nearly shut it down.
5:28

Rebranding to Go HVAC

Tylor explains his decision to rebrand the company to Go HVAC, focusing on a single service and building his own legacy.
10:13

Investing in Technicians

Tylor details his approach to hiring and training new technicians, including sending a young tech to a specialized technical school.
13:49

Go HVAC's Care Values

Tylor introduces his 'care values' (Courageous, Ascend, Reliable, Efficient) and how they guide the company's customer interactions and internal culture.
18:30

Tips for Young Business Owners

Tylor offers advice to other young business owners, particularly those taking over family businesses, emphasizing decisive action and leveraging experienced team members.
26:28

Housecall Pro Journey

Tylor discusses Go HVAC's long-standing use of Housecall Pro, highlighting its user-friendliness and the benefits of its features.
31:30

Power of Service Plans

Tylor praises Housecall Pro's service plan feature, explaining how it revolutionized their membership offerings and automated payments.
44:20

Value of the Community

Tylor emphasizes the immense value of the Housecall Pro community (Super Pros) for networking, knowledge sharing, and support.
49:02

Trust Your Gut

Tylor concludes with a personal piece of advice: trust your gut instincts in business and life, even when facing uncertainty.

Speakers

Roland Ligtenberg

Host — Co-founder of Housecall Pro

Tylor Bourque

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Don't wait for approval when making business decisions, especially when taking over a family business; if research supports it, take action.

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Rebrand to create your own identity and focus on dominating one service area before expanding to others.

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Invest in training and developing new talent, even if it's on your dime, as it can lead to loyalty and a skilled workforce.

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Develop and instill clear core values (or 'care values') to guide employee decisions and ensure consistent customer experience.

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Leverage the experience of long-term employees, like former owners, by encouraging newer staff to seek their advice and institutional knowledge.

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Utilize software features like automated service plans to streamline operations, increase recurring revenue, and offer clear customer benefits.

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Actively participate in industry communities to gain knowledge, network, and find potential collaborations or referrals.

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