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SPECIAL GUEST: Creative Ways Contractors Can Use Gift Cards to Drive Leads, Loyalty & Referrals

⏱️ 32:32 🎀 Caitlyn Noble, Meredith Medlin, Evan Crum
AUDIO EPISODE
SPECIAL GUEST: Creative Ways Contractors Can Use Gift Cards to Drive Leads, Loyalty & Referrals
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Chapters

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  • 0:00
    Introduction to Gift Cards
    Hosts Caitlyn Noble and Meredith Medlin introduce the topic of using gift cards in contracting, welcoming special guest Evan Crum.
  • 0:47
    Evan Crum's Role at Perfect Gift
    Evan Crum explains how Perfect Gift helps businesses in the home improvement industry utilize gift cards for customer and employee retention, rewards, and incentives.
  • 3:44
    Incentivizing Reviews & Referrals
    Evan discusses using gift cards to encourage customer reviews and employee referrals, highlighting how it can also address negative feedback.
  • 4:58
    Gift Cards for Canvassing
    Evan shares a unique strategy of roofers giving gift cards to neighbors during a job as a canvassing and apology tactic.
  • 5:57
    How Perfect Gift Works
    Evan details the process of setting up an account, ordering custom-branded Visa/Mastercard, retail gift cards, and the new 'Perfect Gift Plus' option.
  • 10:05
    Why Choose Perfect Gift
    Evan explains why businesses should choose Perfect Gift over buying gift cards at grocery stores, emphasizing lower activation fees, comprehensive support, and enhanced security.
  • 23:11
    Gift Card Security & Expiration
    Evan stresses the security measures at Perfect Gift and clarifies that their gift cards do not expire or have funds swept away.
  • 34:03
    API Integration & Success Stories
    Evan mentions API integration capabilities and shares success stories from various companies, including Window Nation and Elg Grove Village.
  • 45:28
    Gift Card Best Practices
    Evan provides 'finger wags' and advice for contractors using gift cards, such as informing recipients about potential gratuity holds at restaurants.
  • 53:29
    Contact Information & Special Offer
    Evan provides his contact information and offers a special deal for listeners of the podcast.

Speakers

C
Caitlyn Noble
Host β€” head of client Services at Fat Cat
M
Meredith Medlin
Host β€” founder of Fat Cat Strategies
E
Evan Crum
executive, sales executive from perfectgift.com

Key Takeaways

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Utilize gift cards to incentivize customer reviews across various platforms like Google and Yelp, which can also provide an opportunity to address negative feedback.

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Implement gift card programs for employee rewards, safety awards, and to encourage employee referrals, fostering a positive internal culture.

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Consider creative canvassing tactics, such as offering gift cards to neighbors during a project to apologize for noise and generate new leads.

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Use gift cards to ensure both decision-makers are present at appointments, reducing 'one-leg' appointments and improving lead qualification.

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Leverage Perfect Gift's platform for discounted retail gift cards or custom-branded Visa/Mastercard options, which often come with lower activation fees and better support than retail purchases.

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Explore API integration with Perfect Gift to connect their services with your CRM for streamlined gift card distribution and tracking.

✦

Integrate gift card offers with marketing campaigns, such as website promotions or TV commercials, to create a sense of urgency and drive lead generation.

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