Moving from Domestic to Commercial cleaning – The success story from Heather McLean

Implement comprehensive record-keeping for all staff, especially self-employed individuals, including UTR numbers and right-to-work documents, for at least six years.

Utilize the government's Cess tool annually to check employment status for tax for different client types and retain the dated forms as due diligence.

Develop strong, complementary partnerships, clearly defining roles and responsibilities to leverage individual strengths and enhance overall business efficiency.

Proactively build relationships and follow up with potential commercial clients well in advance of tender opportunities; consistent engagement is key to securing contracts.

Invest in good, cost-effective systems for organization, accounting, and communication (e.g., Asana, Xero, Google Calendar) to streamline operations and ensure financial preparedness.

Foster an incentivized work environment that rewards staff for quality, performance, and positive engagement, which can include both financial bonuses and thoughtful gestures.

Cultivate a mindset of continuous learning and adaptation, particularly in financial management, by understanding tax obligations and maintaining financial buffers to accommodate changes.