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“Leveraging technology for customer engagement” – with Matt Young

⏱️ 1:06:06 🎤 Wade Swikle, Matt Young
AUDIO EPISODE
“Leveraging technology for customer engagement” – with Matt Young
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Chapters

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  • 0:00
    Introduction to Matt Young
    Host Wade Swikle introduces Matt Young, a veteran in the moving industry and AI innovator, discussing his rapid business growth.
  • 1:45
    Matt's Moving Company Journey
    Matt shares his 18-year career, starting during the 2008 recession and the challenges of staying 'on the truck' for seven years.
  • 3:42
    Transitioning Off the Truck
    Matt discusses the pivotal moment he decided to step away from direct moving operations to focus on scaling his business.
  • 6:12
    Scaling and Business Development
    Matt details his strategies for growth, including networking, hiring a business development representative, and leveraging affiliate programs.
  • 8:57
    Realtor Engagement Strategies
    Matt explains his approach to engaging realtors through value-added services like branded box drops and personalized landing pages.
  • 26:00
    AI in Business Operations
    Matt delves into his advanced use of AI agents for automating tasks, from website management to Smart Moving API interactions and call transcript analysis.
  • 49:48
    AI for Market Research
    Matt discusses how AI assists in market research, lead generation for realtors, and continuous personalized follow-ups.
  • 59:48
    Future of AI in Moving
    Matt explores the potential for AI-powered bots to handle online bookings and internal SOP inquiries, cautioning against over-reliance on voice agents.
  • 1:14:00
    Human Touch in Technology
    Matt and Wade reflect on the balance between technology and human interaction, emphasizing the enduring importance of personal connection in business.

Speakers

W
Wade Swikle
Host
M
Matt Young
Owner, CEO, Founder of I Haul, I Move and movingletters.ai

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