“Key Takeaways from the Scottsdale Moving Titan Retreat” – with Chad Coatney

Regularly review your labor percentage (at least weekly) to identify inefficiencies and improve your bottom line, paying close attention to unbillable hours.

Implement flat-rate pricing for moves once estimate accuracy is consistently high (within $50-100) to provide operational flexibility and improve customer satisfaction.

Utilize 'first available' or flexible scheduling for short moves (under five hours) to maximize truck utilization and stack multiple small jobs per day.

Conduct confirmation calls three days in advance of a job, using a detailed script, and follow up via text and email to ensure estimate accuracy and prevent last-minute issues.

Invest in a warehouse associate to prep trucks and equipment early each morning, ensuring crews are set for success, reducing claims, and improving inventory management.

Consider dropping branded boxes with vague offers at high-value homes for sale, taking pictures, and sending them to realtors to generate leads and build relationships.

Explore the 'port-to-port' billing model to simplify pricing for customers and ensure labor costs are directly tied to billable time, especially when combined with efficient dispatch and truck preparation.