Interview with Ashly Paladino, COO of Sun Valley Landscaping

Prioritize strategic client selection by analyzing profitability and employee satisfaction, even if it means discontinuing work with existing clients.

Consistently communicate your company's vision and strategy (e.g., through quarterly town halls) to ensure all team members are aligned and understand the 'why' behind decisions.

When contemplating significant business changes, map out 'plan A' and 'plan B' scenarios, assess risks, and seek diverse opinions, including those from outside the industry.

Actively solicit feedback from field employees regarding operational changes, as their on-the-ground perspective is invaluable for successful implementation.

Address leadership talent gaps by identifying potential leaders, providing development tools, and transparently discussing the responsibilities and challenges of leadership roles.

Invest in robust onboarding processes and competitive compensation to attract and retain 'A players,' as quality talent is crucial for scaling a business.

Consider adding an HR leader or department as your company grows; it can significantly improve employee retention and streamline policy management.