How to Hire the Best Techs

Implement a continuous recruiting strategy; never stop advertising for technicians, even when your team seems stable, because staffing needs can change rapidly.

Identify and clearly communicate your unique value proposition to potential hires; offering benefits like no nights, weekends, or on-call duties can be a significant differentiator.

Prioritize character, integrity, and work ethic during interviews, as these are harder to teach than plumbing skills. Use initial Zoom calls to screen for these qualities.

Establish a formal, structured hiring process to project professionalism and offer security to candidates, avoiding informal interviews or 'try-out' work periods.

Conduct a mandatory Monday morning meeting for all technicians to align the team, but allow daily dispatching from home to maximize efficiency and technician satisfaction.

Allow technicians to take their company trucks home, as this offers a benefit to them, enhances security for the vehicle, and supports efficient dispatching.