How the rise in working from home has changed domestic cleaning

Implement tiered pricing for scheduling: Offer standard time slots at a base rate and charge more for specific, precise appointment times to manage demand and cover logistical costs.

Develop a clear key and alarm management protocol: Create a system for secure key drop-offs or remote alarm deactivation, and have a strict policy for charging waiting time due to client-related access delays.

Proactively address parking challenges: Stay informed about local parking regulations and permit systems. Implement a policy for handling and charging clients for parking tickets if their permit system fails.

Invest in customer service training for all staff: As client interaction increases, ensure cleaners are trained in professional communication, boundary setting, and handling sensitive situations without compromising their well-being.

Create a 'Client Behavior Policy': Develop a clear document outlining expected client behavior during cleaning, including guidelines on privacy, space for cleaners, and safety protocols for movement within the home while cleaning is underway.

Utilize communication software: Employ apps or systems that facilitate efficient communication of arrival times, team members, and any changes, reducing the administrative burden on the business owner and increasing client satisfaction.

Foster a culture of resilience among staff: Provide support and reassurance to cleaners who encounter challenging client interactions, helping them reframe negative experiences and maintain professionalism.