Growing A Home Service Business That Can Run Without You with Michael Kaplan and Tommy Mello
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Key Takeaways
To build a business that runs without you, systems have to dictate the people — the right systems attract and hold the right team.
Recurring revenue is the moat: a subscription (like $10/month with a free annual tune-up) makes the business predictable and far more valuable.
Read 'Built to Sell' — designing the company to run and sell without you is the whole point; Michael built Zerorez to a $15M, 170-person exit.
Use Net Promoter Score as your compass; distilling customer sentiment into one number keeps the whole company pointed at experience.
Sometimes you take two steps back to take ten forward — pause to define where you're actually going before scaling.
Beware the franchise trap where the franchisor owns your customers and phone number and gives little back.
Track your business like a sport with real success metrics, and never accept a claim without asking 'show me the metrics.'
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