Ep 116. Work Mullets, Dashcams, and Keeping Your Schedule Sane

Utilize dashcam footage not only for accident disputes but also to refute baseless negative reviews, demonstrating professionalism and objective truth.

Implement a robust internal system for tracking client acceptance of scheduled work dates to avoid wasted trips and client dissatisfaction.

Batch schedule jobs geographically close to each other to improve crew efficiency and provide better support for potential issues or short-staffing.

Prioritize larger, more complex jobs earlier in the day to minimize financial loss if unexpected delays or equipment issues arise later.

For maintenance contracts, try to bill at the beginning of the service month to improve cash flow and initiate the collection process sooner.

Encourage crew leaders to conduct on-site walk-throughs and solicit Google reviews immediately after job completion for a higher success rate.

Maintain consistent client communication throughout the scheduling and production process, providing tentative timelines and updates to manage expectations.