Building A Million Dollar Plumbing Business In 2026

📅 January 23, 2026 ⏱️ 1:13:09 🎤 Jered Williams, Eddie

Chapters

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0:00

Introduction & Sponsor

Jared and Eddie introduce the topic of building a million-dollar plumbing business and highlight Plumline Answering Service.
3:38

Growth Timeline & Lessons

They reflect on the rapid growth of their previous plumbing business, Prospector, and lessons learned about scaling.
11:28

Systems & Time Management

The discussion shifts to essential systems for scaling, including time management, calendar blocking, and the use of Google Keep.
23:23

Crucial Business Systems

Key systems like flat-rate pricing, CRM implementation, and hiring a Customer Service Representative (CSR) are discussed.
30:28

Employee Communication & Hiring

The hosts delve into challenges and best practices for communicating expectations and managing employees effectively.
37:15

Feedback & Mission Alignment

They share strategies for giving feedback and the importance of employees aligning with the company's mission and goals.
45:28

Three Pillars of Success

Jared outlines the core pillars for a successful plumbing business: marketing, booking jobs, and high average ticket conversions.
48:21

Overcoming Limiting Beliefs

The episode concludes with an in-depth discussion on identifying and overcoming limiting beliefs, particularly related to money and success.

Speakers

Jered Williams

Host

Eddie

Key Takeaways

✦

Implement a flat-rate pricing model from the start; hourly pricing will hinder your growth to a million-dollar business.

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Prioritize hiring a Customer Service Representative (CSR) early to handle calls and scheduling, freeing up technicians to generate revenue.

✦

Utilize a comprehensive CRM (e.g., Service Titan) for data integrity, proper job tracking, and accurate reporting on booking and close rates.

✦

Develop clear Standard Operating Procedures (SOPs) for all tasks, from answering calls to job completion, to ensure consistency and accurate data collection.

✦

Communicate expectations explicitly to employees, especially regarding adaptability to change, as processes will evolve with growth.

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Regularly block off dedicated time to work 'on' your business, strategizing and optimizing processes rather than just working 'in' it.

✦

Identify and challenge personal limiting beliefs about money and success, as these can significantly impede your business growth.

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