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Are You Designing for Ego or the Client? Why Overdesigning Might Be Costing Your Outdoor Living Business Big

⏱️ 10:21 🎀 Joshua Gillow
AUDIO EPISODE
Are You Designing for Ego or the Client? Why Overdesigning Might Be Costing Your Outdoor Living Business Big
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Chapters

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  • 0:00
    Meeting Client Needs
    Joshua Gillow introduces the concept of giving customers what they want and educating them on possibilities.
  • 0:26
    Current Economic Climate
    He discusses the current economic challenges faced by outdoor living businesses, contrasting it with the boom during COVID.
  • 2:08
    Avoiding Over-Designing
    Gillow shares his past mistake of over-designing projects, leading to budget issues and overwhelming clients.
  • 3:24
    Strategic Proposal Presentation
    He advocates for presenting two design options: one meeting explicit requests and another with additional features.
  • 5:05
    Client Decision Making
    The host emphasizes allowing clients to decide what's best for them, considering their long-term vs. short-term goals.
  • 6:43
    Listen Deeply, Not Just Hear
    Gillow concludes by urging professionals to deeply listen to client needs to provide effective solutions.

Speakers

J
Joshua Gillow
Host

Key Takeaways

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Always provide clients with what they explicitly ask for first, ensuring their core needs are met and budgeted for.

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Present a second design option that showcases additional possibilities and aspirational features, without making them integral to the initial design.

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Deeply listen to your clients' specific desires and 'word fragments' to ensure your initial design accurately reflects their vision.

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Understand your client's time horizon (e.g., short-term residency vs. 'forever home') as this impacts their willingness to invest more in a project.

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Avoid overwhelming clients with overly complex or expensive designs that deviate too far from their initial request, as this can lead to alienation.

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Recognize that clients often upsell themselves when presented with clear options, rather than feeling pressured by a single, expensive proposal.

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