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Home Service Expert

The Man Who Went From 0 to 24 MILLION in 3 Years with HVAC (ft. Ismael Valdez)

πŸ“… March 18, 2024 ⏱️ 1:17:41 🎀 Ismael Valdez, Tommy Mello

Chapters

Click to jump to section

  • 0:00
    Meet Ismael Valdez of NexGen
  • 3:14
    Balancing family while scaling
  • 9:49
    Forget the side hustle β€” go all in
  • 16:17
    Getting it all done on your timeline
  • 19:35
    Moving fast on the right deal
  • 26:11
    Capacity planning and paying great talent more
  • 32:45
    Giving people a stable platform to grow
  • 36:02
    Why hiring more vans isn't the answer
  • 42:34
    The best customer experience in the house
  • 49:05
    What actually makes a great company
  • 1:02:13
    Preventing warranty calls before peak season
  • 1:05:28
    Why service agreements work so well in HVAC
  • 1:08:42
    Muscling his way to the top

Speakers

I
Ismael Valdez
Founder & CEO, NexGen (HVAC)
T
Tommy Mello
Host; Founder & CEO, A1 Garage Door Service

Key Takeaways

✦

Ismael went 0 to $24M in HVAC in three years by going all in β€” no side hustle, full focus on one business.

✦

Capacity planning is the real engine of a great company: recruit great talent, pay them more, and plan capacity ahead of demand.

✦

Hiring more people and buying more vans isn't a growth strategy by itself β€” do it with caution or you'll grow yourself broke.

✦

Give your people a stable platform so they can grow and venture out from a position of strength, not desperation.

✦

Service agreements work exceptionally well in HVAC because they lock in relationships and prevent warranty crises before peak season.

✦

Success leaves clues β€” chase the people who already have what you want and model what actually works.

✦

Credentials don't define you: Ismael says he can't read well and muscled his way to the top through work ethic and grit.

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