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Home Service Expert

The 8 Profit Activators You Can Trigger in Your Business Right Now with Dean Jackson

πŸ“… July 14, 2023 ⏱️ 59:45 🎀 Tommy Mello, Dean Jackson

Chapters

Click to jump to section

  • 0:00
    Welcome & who is Dean Jackson
  • 1:40
    Discovering direct-response & The E-Myth
  • 5:39
    Meeting Joe Polish & I Love Marketing
  • 9:01
    The before / during / after unit model
  • 11:10
    Relationships under management as an asset
  • 20:35
    Why people really refer
  • 23:26
    Dunbar's 150 & status in the herd
  • 37:21
    Multiplying inside the 'during' unit
  • 38:26
    Reactivating old leads with a multiplier index
  • 42:57
    The MGM profit-center story
  • 50:15
    High-end signature service (the watch store)
  • 56:19
    Best advice & where to find Dean

Speakers

T
Tommy Mello
Host β€” A1 Garage / Home Service Expert
D
Dean Jackson
Marketing & lead-generation expert; co-creator of the I Love Marketing podcast with Joe Polish; creator of the 8 Profit Activators

Key Takeaways

✦

Divide your business into three units β€” before, during, and after β€” and manage each as its own asset with its own metrics rather than as one blur.

✦

Treat the relationships you have 'under management' like the asset they are; return on relationship β€” revenue per existing client β€” is where the real leverage lives.

✦

Understand WHY people refer before you ask for referrals β€” most 'tell your friends' requests fail because they ignore how referrals actually happen inside a conversation.

✦

Dunbar's ~150: every client sits inside a network of conversations; make them look like a hero and they'll naturally introduce you to the people they know.

✦

Make sure your clients are 100% winning before you ever pitch them or ask for their business β€” earn the right first.

✦

Multiply within the 'during' unit: every job carries the opportunity to add adjacent services, turning a $5,000 ticket into $10,000.

✦

Reactivate old leads by scoring your database with a 'multiplier index' β€” on a 7–10 year replacement cycle, a predictable chunk of past customers need you again right now.

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