E733. Instagram Mailbag: Your Hardscape Hiring & Contract Questions Answered

Prioritize hiring individuals with a growth mindset who are eager to learn and improve, rather than those who believe they're already the best.

Avoid hiring candidates who blame others for their past issues or require a 'second chance,' as this often indicates a lack of personal responsibility.

Be cautious with temporary summer help; if your work requires specialized skills, the training investment may not justify short-term employment.

Implement comprehensive contracts that clearly define the scope of work, payment terms, ownership of leftover materials, and clauses for unforeseen site conditions.

Structure payment terms to collect the majority of the project cost upfront or throughout the project, leaving only a small balance at completion to minimize financial risk.

Utilize tools like Company Cam for thorough pre-documentation of job sites to protect your company from liability for pre-existing damage.

Practice 'clarity is kindness' by being upfront with clients about job suitability and your capacity, avoiding vague commitments that lead to disappointment.