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$62M & Growing: The Strategy Behind this Multi-Trade company in Indiana.

πŸ“… August 18, 2026 ⏱️ 58:13 🎀 Chris, Chad, Jack Hope, Aaron

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  • 0:00
    Introduction & Guest Welcome
    Chris and Chad introduce the guest, Jack Hope from Hope Plumbing, Heating, Air Conditioning, and discuss his company's impressive growth to $62 million, pacing $75 million.
  • 0:10
    Hope Plumbing's Origins
    Jack shares the initial struggles and evolution of his business, starting from a failed venture to building Hope Plumbing with his partner Brad, and joining NextStar.
  • 0:14
    Market Saturation Strategy
    Jack details Hope Plumbing's early strategy of hyper-local market saturation through methods like door hangers and business cards, focusing on specific neighborhoods in Indianapolis.
  • 0:26
    Adding HVAC & Electrical
    Jack explains the strategic decision to add HVAC through acquisition and electrical through an acquisition, noting the operational similarities between plumbing and electrical services.
  • 0:30
    Growth in One Trade
    The hosts and Jack discuss the potential for significant growth within a single trade like plumbing, challenging the notion that multiple trades are always necessary for expansion.
  • 0:35
    Electrical Market Dynamics
    The conversation shifts to the growing demand for electrical services, driven by technology and aging homes, and the challenges of finding skilled electricians.
  • 0:45
    Industry's Broken Element
    Jack identifies the health and well-being of trade workers as a broken element in the industry, citing poor eating habits and lack of physical activity on the job.
  • 0:49
    Rapid Fire KPIs & Growth
    Jack shares his insights on growth levers for businesses under and over $10 million, and his thoughts on overrated and underrated KPIs, focusing on gross profit and close rates.
  • 0:51
    Individual Performance Analytics
    Chris introduces his underrated metric: tracking individual salesperson performance per lead source to optimize lead quality and sales processes.

Speakers

C
Chris
Host
C
Chad
Host
J
Jack Hope
Hope Plumbing, Heating, Air Conditioning
A
Aaron
Host

Key Takeaways

✦

Hyper-focus on a specific geographic area or niche: Saturating a market, even through traditional methods like door hangers, can be incredibly effective for initial growth.

✦

Traditional marketing still works: Analog methods like canvassing, though requiring effort, can yield highly valuable leads and foster a local connection that digital ads may miss.

✦

Prioritize people and trust for scalable growth: Beyond $50 million, having the right managers in the right spots and fostering a culture of trust (even with mistakes) is crucial for business scalability.

✦

Gross profit is an underrated KPI: While total sales numbers can be misleading, focusing on gross profit provides a more accurate picture of a business's financial health and sustainability.

✦

Plumbing and electrical share operational similarities: For plumbers considering adding trades, electrical services may integrate more smoothly than HVAC due to similar scheduling and workflow patterns.

✦

Address the health and well-being of your team: The demanding nature of trade jobs can lead to unhealthy habits; providing healthier options and promoting well-being can improve employee health and retention.

✦

Focus on high close rates and relationships: Instead of solely chasing high average ticket values, prioritize building relationships and trust to secure future business, even if the initial sale is smaller.

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