The Conversation That Could Save Your Business

Always use change orders for unforeseen costs; never 'eat' the expense, as it erodes profitability.

Integrate change order discussions into your initial contract and sales process so clients are prepared.

Proactively look for upsell opportunities on every job to enhance the client's project and potentially offset unexpected costs.

Don't be afraid to have uncomfortable conversations about additional work or money; your expertise is valuable and should be compensated.

Implement daily or ongoing job costing to monitor project finances, identify potential losses early, and make timely adjustments.

Position yourself as the expert by suggesting creative enhancements and showing clients what's possible, even if they initially haven't considered it.