I Lied. Admin Shouldn’t Be Your First Hire

Prioritize fixing operational quality if you lack the skills for complex project work, as poor service will undermine sales and admin efforts.

If your operations are chaotic (bad quality, training, hiring), delegating admin will likely frustrate the new hire and lead to their departure.

For project-based home services, if you're an inexperienced owner, consider hiring an experienced operations manager before an admin assistant.

Implement robust systems, especially video documentation, for all operational procedures to prevent single points of failure if a key skilled employee leaves.

Ensure your 'product' (the service you provide) is high-quality and consistent; otherwise, marketing and sales efforts will be an uphill battle against negative customer sentiment.

Use tools like the Field Force mobile app to store project videos and notes, making operational knowledge accessible to all team members and reducing reliance on individual experts.