What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)
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Key Takeaways
Cultivate a desire for continuous learning and improvement in your trade; never assume you know everything, but be confident in your knowledge.
Prioritize genuine care for the customer experience and how your actions reflect on the company's reputation.
Adopt core values such as being calm, confident, supportive, hungry, humble, and smart, as these contribute to both personal and company success.
Understand that profitability is essential for business sustainability and growth, benefiting both the company and providing stable careers for technicians.
Communicate openly with your owner or management about personal challenges, as most owners care about their employees' well-being outside of work.
Focus on maintaining a solid home life and healthy relationships, as personal stability directly impacts professional performance and mental health.
Consistently use checklists in your work, as they are a game-changer for accuracy and efficiency, often requested by owners.
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