Inner Circle
Join Inner CircleJoin
← Back to Listen
Content

S3 EP17 The Winter Storm Plan: What Smart Electricians Do That Most Don’t

⏱️ 17:12 🎤 Joseph Lucanie, Clay Neumeyer
AUDIO EPISODE
S3 EP17 The Winter Storm Plan: What Smart Electricians Do That Most Don’t
0:00
0:00

Chapters

Click to jump to section

  • 0:00
    Responding to a Blizzard
    Joseph recounts a recent blizzard experience, highlighting the importance of proactive generator preparation and how electricians can assist customers who lack this foresight.
  • 0:27
    Million Dollar Electrician Intro
    Joseph Lucanie introduces the podcast, setting the stage for discussions on supercharging home service businesses and achieving million-dollar sales from a single service van.
  • 1:40
    Proactive Storm Service
    Joseph explains the importance of proactive and post-storm customer service, especially for generator owners, to ensure their systems are functional and to address their needs.
  • 3:24
    Pre-Storm Generator Check
    The hosts advise calling maintenance agreement customers before a storm to offer pre-storm generator service, ensuring functionality and preventing issues during power outages.
  • 6:45
    Post-Storm Generator Follow-up
    The hosts discuss following up with generator customers after a storm, both those who opted for pre-storm service and those who didn't, to ensure their safety and satisfaction.
  • 9:20
    First-Class Customer Care
    The hosts detail how to provide top-tier service to 'first-class' customers, including priority service and emergency checks, to build loyalty and generate referrals.
  • 12:17
    Emergency Backup Lighting
    Joseph recommends installing emergency backup lighting to guide customers safely to their generators and essential home systems during power outages.
  • 14:05
    Anti-Theft Generator Solutions
    The hosts propose offering anti-theft anchoring systems for portable generators, providing customers peace of mind and preventing theft during emergencies.
  • 15:59
    Pre-Sold Maintenance Plans
    The hosts advocate for offering pre-sold multi-year maintenance plans for generators, ensuring consistent service, inflation protection for customers, and upfront revenue for businesses.

Speakers

J
Joseph Lucanie
Host
C
Clay Neumeyer
Host

Key Takeaways

✦

Proactively contact customers with generator maintenance agreements before storms to offer pre-storm checks.

✦

Follow up with all generator customers after a storm to ensure their system worked and they are safe.

✦

Reach out to past leads who didn't purchase a generator to inquire about their storm experience and offer solutions.

✦

Provide 'first-class' members with priority service and empathetic post-storm check-ins to build loyalty.

✦

Recommend and install emergency backup lighting to enhance safety and convenience during power outages.

✦

Offer anti-theft anchoring systems for portable generators to address customer security concerns.

✦

Implement pre-sold, multi-year maintenance plans for generators to secure future revenue and provide customer value.

Want the full experience?

Join the Inner Circle for full access to every episode, AI-powered insights, personalized coaching, and a network of industry leaders.

Join Inner Circle →
POWER100

Inner Circle Membership Portal © 2026 Power100. All rights reserved.

power100.io