From Scrubs to Service Calls: Leading People in the Trades

Apply process-driven thinking: Utilize structured thinking, like that from nursing, to improve efficiency and problem-solving within your trades business.

Be solution-oriented and inform customers: Proactively seek out and inform customers about available programs and incentives they qualify for, enhancing your value proposition.

Prioritize 'good humans' over 'skilled humans': Focus on hiring individuals with strong character, as skills can be taught, but core values are harder to change.

Adapt your leadership style: Understand your team members' individual needs and adapt your communication and recognition methods accordingly for better engagement and performance.

Cultivate a positive culture: Foster an environment where employees feel valued and supported, as a positive atmosphere can significantly impact morale and productivity.

Separate personal from professional: Learn to compartmentalize personal challenges to maintain focus and effective leadership during work hours.