221. Managing Relationships With Nicole Scanlan

Recognize that every interaction, from clients to suppliers, creates a stakeholder relationship that requires management and attention.

Prioritize building trust through genuine connection, as this leads to commitment, reduces risk, and fosters resilient, collaborative partnerships.

Lead with authenticity and transparency from the start to build trust faster, and be clear about your goals to establish alignment with partners.

Cultivate consistent communication and habits, such as detailed note-taking and regular check-ins, to maintain long-term relationships and avoid being perceived as transactional.

Avoid the 'sorry culture' by proactively managing communications and fulfilling commitments, ensuring you're not constantly apologizing for delays or inaction.

Approach disagreements with active listening and curiosity, seeking to understand the other party's perspective before making assumptions or taking action.

Be prepared to have difficult conversations and recognize that not all partnerships are a good fit; sometimes, ending a relationship is the best course for all parties.