People first: Karly Hoehn on Growth and Team Culture

⏱️ 24:12 🎤 Cassie Pound, Leslie Harpole, Karly Hoehn, Eric Thomas

AUDIO EPISODE

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0:00

Key Heart Marketing Ad

An advertisement for Key Heart Marketing, specializing in social media for businesses.
0:46

Rival Digital Ad

An advertisement for Rival Digital, a digital marketing agency for home services.
1:49

Sponsor Announcement

Eric Thomas of Rival Digital announces their sponsorship of the podcast.
2:22

Podcast Introduction

The hosts introduce the purpose of the Power Women of the Trades podcast.
3:57

Meet Karly Hoehn

Karly Hoehn is introduced as the Vice President of Rolls Mechanical.
5:30

Family Business Blessings

Karly shares her appreciation for working in a family business with her father.
17:09

Growth and Opportunities

Karly discusses Rolls Mechanical's growth to 200 employees and their philosophy of 'people first' growth.
22:10

Leadership Evolution

Karly explains how her leadership style has adapted with the company's growth.
31:44

Employee Feedback Importance

Karly highlights the company's process for collecting and acting on employee feedback.
35:31

Protecting Employees

Leslie shares an example of how technology, initially perceived as surveillance, ended up protecting employees.

Speakers

Cassie Pound

Host

Leslie Harpole

Host

Karly Hoehn

Vice President, Rolls Mechanical

Eric Thomas

Rival Digital

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Prioritize a 'people first' approach to growth, ensuring opportunities for team members.

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Maintain open and honest communication, especially in family-run businesses, to align goals.

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Actively solicit and respond to employee feedback through self-assessments and regular meetings.

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Be transparent about issues and mistakes, demonstrating a commitment to continuous improvement.

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Communicate the 'why' behind company decisions and initiatives to build trust and understanding.

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Recognize and celebrate small milestones and improvements with the team.

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Invest in tools and processes that genuinely benefit employees and improve their work experience.

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