TCF1047: Why You’re Missing Out on Client Reviews
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Key Takeaways
Implement standard operating procedures (SOPs) for project closeout to ensure a consistent, professional finish.
Maintain daily communication with clients, even if nothing significant has changed, as 'silence kills trust.'
Schedule final walkthroughs early in the project lifecycle and address any punch list items within 24-48 hours.
Conduct multiple internal walkthroughs (crew leader, project manager) before the client walkthrough to minimize punch list items.
Send thank-you gifts or handwritten notes and strategically ask for reviews when clients are happiest with the finished work.
Script your review request process into your job closeout checklist, making it a non-negotiable step.
Understand that a strong finish directly leads to more reviews, easier sales, and powerful referrals, reducing the need for aggressive marketing.
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