From The Vault: What To Do When the Weather Sucks and Your Crew Does Too
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Key Takeaways
Set clear customer expectations and over-communicate schedule changes due to weather to maintain a positive reputation.
Always have backup interior jobs (ideally 2-5K) to fill gaps during rain days and avoid costly idle labor.
Utilize a production planner (spreadsheet or software) for a holistic view of your schedule, allowing strategic job movement and better communication.
Cost your jobs meticulously by tracking paint and labor expenses to ensure you maintain a 45-50% gross profit margin, even if you are working on the tools.
Sell value, not just price, by understanding customer needs and clearly communicating the benefits and professional standards your company offers.
Criticize specific behaviors, not the person, when addressing difficult employees, and clearly state new expectations.
Continuously recruit top talent, even when not desperate, to build a strong pipeline and avoid making rushed hiring decisions.
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