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Episode #254: Innovative Home Builder Digital Marketing – Melissa Cervin

⏱️ 30:14 🎀 Greg Bray, Kevin Weitzel, Melissa Cervin
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Episode #254: Innovative Home Builder Digital Marketing – Melissa Cervin
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  • 0:00
    Introduction to Melissa Cervin
    Melissa Cervin, VP of Marketing at Lombardo Homes, is introduced and shares her 25-year career journey in the home building industry.
  • 1:57
    Melissa's Competitive Spirit
    Melissa reveals a personal tidbit about her love for competitive weightlifting and unexpected strength in workouts.
  • 5:26
    Passion for Home Building Marketing
    Melissa explains her passion for marketing in the home building industry, highlighting the dynamic nature of the job and the emotional connection to building homes.
  • 8:17
    Lombardo Homes Overview
    Melissa details Lombardo Homes' diverse operations, including divisions in Michigan and Missouri, offering both production and custom homes.
  • 15:34
    Digital Marketing Evolution
    Melissa contrasts traditional marketing methods with today's highly targeted and data-rich digital strategies, appreciating the insights gained from online tools.
  • 24:53
    Leveraging Interactive Tools
    Melissa discusses how interactive site maps and design tools provide behavioral data that influences lot premiums, product offerings, and customer experience.
  • 37:22
    Convincing Leadership for Investment
    Melissa advises marketers on how to convince senior leadership to invest in interactive tools by demonstrating their impact on the bottom line and suggesting a phased approach.
  • 44:05
    Connecting Data to Sales
    Melissa explains the ongoing efforts at Lombardo Homes to connect marketing data to actual sales to prove ROI and identify effective strategies.
  • 48:54
    Key Metrics and Demographics
    Melissa shares her current top metrics, focusing on insights from interactive tools and demographic data to refine marketing strategies.
  • 57:05
    Advice on Innovation and Risk
    Melissa encourages home builder marketers to embrace innovation and take calculated risks, stressing that growth comes from both successes and lessons learned.

Speakers

G
Greg Bray
Host β€” Blue Tangerine
K
Kevin Weitzel
Host β€” Outhouse
M
Melissa Cervin
VP of Marketing at Lombardo Homes

Key Takeaways

✦

Utilize interactive tools like site maps and design visualizers not just for customer experience, but to gather behavioral data that can inform product decisions and pricing strategies, like adjusting lot premiums.

✦

Present investment in digital marketing tools to leadership by demonstrating their impact on the bottom line, such as shortening sales cycles and optimizing product offerings based on real buyer interest.

✦

Adopt a phased approach to implementing digital tools; start with smaller, impactful changes like color renderings and gradually build towards more complex interactive features to manage investment.

✦

Prioritize connecting all marketing data to actual sales to prove return on investment for marketing campaigns and identify what strategies are most effective.

✦

Regularly monitor key metrics and demographic insights from your website and interactive tools to understand your audience better and tailor marketing messages to their specific interests and needs.

✦

Embrace innovation and be willing to take calculated risks in your marketing strategy; learning from both successes and failures leads to significant growth.

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