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🛎Episode 203🛎 If You Listened 🔊 LAST Year You’re Ahead Of The Game! 🔥 If You’re Just Hearing 👂 Th…

📅 September 25, 2025 ⏱️ 39:09 🎤 CF, Tanner Ringle, April Fresh, Jeremy Robinson, Renee Cisneros, Frankie Lamel, Austin Sanchez, Stephen Foster, Robert, Jonathan Rock, Ryan Matthews, Lance Ball, Brandon, Kemp Powers, Steve Cart, Adam Smith, Joey Cisneros, Larry Marlo, Angel Blebins, Toss Graham, Brandon Graham, Jody, Sarah, Thomas Casey, Derek, Jenny, Ross, Russell Brunson, Brandon Redmond

Chapters

Click to jump to section

  • 0:00
    Welcome and Introductions
    The episode begins with CF welcoming listeners and celebrating the start of a new week in the plumbing trade, acknowledging various viewers and sharing personal anecdotes about the show's intro music.
  • 1:40
    The Essence of Service
    CF stresses that regardless of company size, developing a strong service culture that extends to the community is crucial for success, citing examples from his extensive travels and training experiences.
  • 4:10
    Understanding Customer Needs
    The host explains that knowing the right questions to ask customers is key to diagnosing their entire home's plumbing system efficiently, leading to options that address their specific concerns and needs.
  • 4:29
    The Role of Smart Technology
    CF introduces the theme of smart technology, lamenting that customers are often unaware of advanced plumbing solutions because manufacturers and local shops don't advertise them effectively, unlike other consumer goods.
  • 9:20
    Educating Customers for Upgrades
    The discussion shifts to how technicians can facilitate higher-value sales by simply listening and educating customers about modern plumbing solutions, dispelling outdated notions about products like water softeners.
  • 13:20
    Repair vs. Replace Value
    CF illustrates the financial and practical benefits of replacing an old toilet with an upgraded model versus continually repairing it, emphasizing the long-term value for the customer.
  • 17:00
    The 'Doctor' Analogy
    A compelling analogy is drawn between plumbers and doctors, emphasizing the need for comprehensive diagnosis and understanding of the customer's 'health' (home's plumbing) rather than just treating symptoms.
  • 25:00
    Business Profitability and Service
    CF discusses the dual nature of plumbing as a for-profit business and a service, arguing that profitability is essential for sustainability and for attracting skilled professionals, while also stressing the importance of not deciding for the customer.

Speakers

C
CF
Host — The Plumbing Sales Coach
T
Tanner Ringle
A
April Fresh
J
Jeremy Robinson
R
Renee Cisneros
F
Frankie Lamel
A
Austin Sanchez
S
Stephen Foster
R
Robert
J
Jonathan Rock
R
Ryan Matthews
L
Lance Ball
B
Brandon
K
Kemp Powers
S
Steve Cart
A
Adam Smith
J
Joey Cisneros
L
Larry Marlo
A
Angel Blebins
T
Toss Graham
B
Brandon Graham
J
Jody
S
Sarah
T
Thomas Casey
D
Derek
J
Jenny
R
Ross
R
Russell Brunson
B
Brandon Redmond

Key Takeaways

✦

Cultivate a service-first company culture that prioritizes customer satisfaction and community impact.

✦

Master the art of asking targeted questions to efficiently diagnose a home's entire plumbing system, rather than just the immediate issue, to uncover customer needs and concerns.

✦

Educate customers about the benefits of modern smart plumbing technologies (e.g., flow sensors, tankless water heaters) as they are often unaware due to lack of mainstream advertising.

✦

Offer comprehensive solutions, not just band-aid fixes; explain the long-term value of upgrades (e.g., replacing an old toilet) versus repeated repairs to empower customer decision-making.

✦

Embrace the 'doctor' mentality: thoroughly diagnose and understand the 'patient's' (customer's) situation before prescribing solutions, ensuring effective and lasting remedies.

✦

Remember that customers will spend money on what they value and understand; your role is to create that understanding and highlight the value in your offerings.

✦

Don't make decisions for the customer; instead, educate them on all available options and their implications, allowing them to choose the best solution for their needs and budget.

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