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Content

HR for Plumbing Businesses: How to Hire and Keep Great Techs

📅 May 8, 2025 ⏱️ 33:18 🎤 Richard Bainy, Jordan

Chapters

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  • 0:00
    The 'Eagle' Mindset
    Richard Bainy introduces the concept of 'eagles' in business, highlighting their traits of soaring alone and mating for life, relating them to entrepreneurial solitude and strong partnerships.
  • 1:40
    The Dual Business Model
    Richard and Jordan emphasize that plumbing businesses are also marketing and recruiting businesses, underscoring the constant need to attract and retain skilled plumbers.
  • 4:20
    Eddie.com's Origin Story
    Jordan shares the founding story of Eddie.com, detailing how former NBA player Travis Hansen aimed to create a business that simplifies HR and recruiting for companies.
  • 6:35
    Recruiting Mistakes
    Jordan outlines common recruiting mistakes, including overspending on multiple job boards and failing to leverage existing employees for referrals.
  • 10:00
    Employee Expectations & Retention
    The discussion shifts to evolving employee expectations, emphasizing that while money is a factor, security, benefits, and a supportive company culture are crucial for long-term retention.
  • 15:53
    Connect, Coach, Accountable
    Jordan introduces his management philosophy of 'connect, coach, and hold accountable' as a simple yet effective way to engage with and develop employees.
  • 18:27
    What Makes Eddie Different
    Jordan highlights Eddie.com's differentiators: simple, user-friendly technology, affordable pricing, and exceptional customer service, all designed to make HR easier for businesses.
  • 23:39
    Optimizing Job Descriptions
    The discussion moves to crafting effective job descriptions by researching competitors and offering competitive benefits, ensuring a strong first impression for potential hires.
  • 27:38
    Future of Eddie.com
    Jordan provides a glimpse into Eddie.com's future plans, including the development of a scheduling platform and enhanced features for employee retention like recognition and performance reviews.
  • 29:45
    Control What You Can Control
    Jordan shares a 'nugget of gold': 'control what you can control,' advising listeners to focus on improving their craft and serving customers, rather than external factors.

Speakers

R
Richard Bainy
Host — the million-dollar plumber
J
Jordan

Key Takeaways

✦

Always be recruiting, not just for immediate needs but to continuously upgrade your team's talent.

✦

Avoid overspending on multiple job boards; consolidate your efforts through platforms that distribute listings widely.

✦

Leverage your current employees for referrals, as they are a valuable source for quality talent.

✦

Understand that employees seek more than just money; prioritize security, comprehensive benefits (401k, PTO), and a positive company culture to foster loyalty.

✦

Implement Jordan's 'connect, coach, and hold accountable' management philosophy to engage, develop, and empower your team members.

✦

Regularly review competitors' job postings and benefits to ensure your offers are competitive and attractive.

✦

Utilize HR tools like Eddie.com to simplify legal compliance, paperwork, and the entire hiring to firing process, freeing you to focus on your core plumbing business.

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