What Conflict Are You Avoiding? Accountability Skills for 2026 | Megan Parker & Marty Grunder

Prioritize clear expectations: Ensure all employees understand what is expected of them, the resources available, and the consequences of not meeting standards.

Address underperformance promptly: Tolerating 'C players' will drive away your 'A players.' Your best employees expect everyone to be held to the same high standards.

Develop accountability skills: Learn how to have effective conversations (like the 60-second or 5-minute accountability discussions) without resorting to anger, which can shut down communication.

Understand 'skill and will': Differentiate between an employee's lack of ability (skill) and their unwillingness (will) to perform, as this dictates your coaching approach.

Empower your team: Give employees ownership and latitude within defined parameters, allowing them to make decisions and grow, rather than constantly seeking permission.

Avoid conflict costs: Proactively deal with conflicts, as avoiding them can lead to financial setbacks, personal stress, and loss of good employees.

Invest in development: Recognize that employees, especially younger ones, are on a journey; invest in their training and allow them to learn through experience, fostering long-term growth.