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The Future of AI in Service Industries: Kendall Hines of Clicki | PCM 116

📅 March 18, 2025 ⏱️ 1:06:59 🎤 Jonas, Kendall Hines

Chapters

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  • 0:00
    Welcome Kendall Hines
    Jonas welcomes Kendall Hines back to the podcast after almost a year, discussing recent travels and business updates.
  • 0:47
    Clicki's Growth and AI
    Kendall Hines details Clicki's growth to 200 companies, the product market fit, and how AI is accelerating software development and new product creation like Bravo.
  • 1:49
    AI's Future in Services
    Hines and Jonas discuss the increasing adoption of AI in phone agents, the changing economics of development, and a bold prediction for personalized CRMs built with AI.
  • 2:58
    AI Tools and Insights
    Kendall shares his preferred AI tools like Grok and Claude, and how he stays updated on rapid AI advancements through platforms like X, emphasizing the role of creativity in leveraging AI.
  • 4:49
    Maximizing Clicki's Potential
    Kendall explains how Clicki serves as a comprehensive referral system for businesses, including customer, employee, and partner programs, and how it integrates with existing CRMs.
  • 7:15
    Best Practices with Clicki
    Kendall highlights the most effective strategies for using Clicki, such as leveraging employee and realtor programs, and discusses the future vision of a Clicki network to connect complementary businesses.
  • 8:35
    Hardest Day at Clicki
    Kendall recounts a challenging incident where a new texting feature got stuck in a loop, sending multiple messages to a client's customers, and the lessons learned about responsibility and customer service.
  • 9:39
    Future of Clicki and AI
    Kendall shares his vision for Clicki in the next three years, aiming for 1000+ businesses, and discusses the idea of raising capital from customers to share in the company's upside.

Speakers

J
Jonas
Host
K
Kendall Hines
Clicky

Key Takeaways

✦

Explore AI-powered phone agents to handle initial customer interactions, freeing up human staff for more complex tasks and potentially reducing operational costs.

✦

Investigate AI coding tools to accelerate software development and customization of existing systems, allowing for faster iteration and responsiveness to business needs.

✦

Consider dislocating sales and marketing functions from your core invoicing CRM to leverage specialized AI tools without being limited by your CRM's development pace.

✦

Utilize referral platforms like Clicki to automate and track customer, employee, and trade partner referral programs, turning them into a unified, measurable system.

✦

Develop gift certificate options for your services, catering to customers who want to purchase gifts for others, potentially creating new revenue streams.

✦

Actively engage with your service providers to understand their AI capabilities and push for integrations that align with your business goals, rather than waiting for them to catch up.

✦

Prioritize continuous learning about AI advancements, especially through online communities, to stay ahead of the curve and identify new tools that can optimize your operations.

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